Seedance 2.0 Refund Policy
Thank you for choosing and using Seedance 2.0 (referred to as “we,” “Seedance 2.0,” or the “Platform”), which provides artificial intelligence models and related digital services. We are committed to delivering a stable and high-quality AI generation experience to our users.
Due to the nature of digital services and instant delivery, please read and fully understand this Refund Policy before making a purchase.
Last Updated: February 9, 2026
1. Our Service Commitment
Seedance 2.0 values user satisfaction and, where reasonable and compliant with applicable rules, may offer refunds or appropriate compensation for eligible orders.
- All refund requests must comply with the terms and procedures outlined in this policy.
- This policy applies to Seedance 2.0 subscription services, credit (usage) packages, and other paid features.
- We reserve the right to review refund requests based on account activity and usage records.
2. Refund Request Timeframe
To ensure fairness and operational feasibility, refund requests must be submitted within the following timeframe:
- Refund requests must be submitted within 10 days from the date of purchase.
- Requests submitted after this period will generally be deemed as acceptance of the service and will not be eligible for a refund.
- Refund eligibility is calculated based on the successful payment date, not the date of first use.
3. Refund Eligibility and Applicable Conditions
Provided the refund request is submitted within the eligible timeframe, refunds may be considered under the following circumstances:
- Duplicate charges caused by system errors
- Unresolved technical issues that prevent access to paid services within a reasonable time
4. Non-Refundable Situations
Refunds are generally not supported in the following cases:
- Subscription time or credits have been partially or fully used beyond the refundable threshold
- Refund requests based on personal preference changes, user error, or changes in usage needs
- Requests submitted after the refund eligibility period
- Promotional, bonus, or special products explicitly marked as non-refundable
- Subscription periods in which core services or model usage have already been delivered
- Account restrictions resulting from violations of platform terms, abuse of services, or abnormal usage behavior
5. How to Request a Refund
If you believe your purchase qualifies for a refund, please contact our support team via:
📧 Support Email: support@seedance20.im
Please include the following information in your request to help us process it efficiently:
- The email address associated with your Seedance 2.0 account
- Relevant order number or purchase date
- A clear explanation of the reason for your refund request
Incomplete information may result in processing delays.
6. Refund Review and Processing
- Refund requests are typically reviewed within 5 business days.
- During the review process, we may verify order details, credit usage, and account activity.
- If approved:
- The refund will be issued to the original payment method.
- Funds usually arrive within 5–10 business days, depending on the payment provider.
If a refund request is denied, we will notify you of the reason via email.
7. Refund Amount and Processing Fees
- Refunds are calculated based on the actual amount paid by the user.
- The value of any used credits or subscription time will be deducted from the refund amount.
- Transaction fees charged by third-party payment providers (such as Stripe or credit card processors) are generally non-refundable.
- Any currency exchange or cross-border payment differences are subject to the policies of the payment provider.
8. Policy Updates and Interpretation
Seedance 2.0 reserves the right to update or modify this Refund Policy from time to time in response to business needs, technical changes, or legal and regulatory requirements.
- Updated versions will be published on our official website or platform pages.
- To the extent permitted by law, Seedance 2.0 retains the final interpretation rights of this policy.
9. Contact Us
If you have any questions about this Refund Policy or wish to submit a refund request, please contact us at:
By using Seedance 2.0’s services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
